Support

Running into issues or have questions? We’re here to help.

You can get help in a number of ways:

  • Email support@luxonis.com

  • Join our Community Discord for live assistance from us and devs like you.

  • Post a message to our forum.

  • Submit an issue on DepthAI repository

email forum discord

Refunds and returns policy

At Luxonis, we are customer-focused. Our success is only possible if our customers believe in the value of our products. If for any reason you are not satisfied with your purchase, please let us know and we will make it right.

If you desire a refund, please contact support@luxonis.com with your order number and reason for the return. Refund requests within 60 days of the purchase date will be honored in full.

Shipping costs for returns within 60 days of purchase will be covered by Emporia Energy using USPS or Fedex. Shipping costs for returns after 60 days from the purchase date will be born by the customer.

If a return is initiated because of damaged, defective, or incorrect goods, Luxonis will provide a replacement order at no cost to the customer.

Refunds will be processed within 14 days after the product has been returned.

Got questions?

We’re always happy to help with code or other questions you might have.

Discord
Community Discord

Chat live with the DepthAI team and devs like you.

forum
Discussion Forum

Like chat, just asynchronous.

forum
Email Support

Send a message to our support team.