If your device is not booting (even with proper power supply as described in Getting Started guide), chances are it is bricked.To unbrick a device, you need to:
put it into EDL mode (Emergency Download Mode)
determine the time of production of your camera
choose one of two guides to flash the new OS according to the time of production
Plug out all cables from the camera
Hold down the factory reset button on the back of the device
Plug in the USB-C (which on the other end is connected to your PC) while holding the button down
Plug in the PoE M12 cable
After a few seconds release the reset button.
If the device is not in EDL mode, perform the steps above again, but this time flip the USB-C cable orientation (only one orientation works).
Flip the camera upside down to determine the year and week of production.If the number is bigger then 2536 (produced after year 2025, week 36) follow the Newer Devices guide, otherwise follow Older Devices guide.If, for any reason, you can't read the information from the sticker, contact us at support@luxonis.com.
For Newer Devices (produced after year 2025, 36th week)
After the device is unbricked, it is recommended to update to the latest OS via OTA. Follow the OTA update steps on the Updating OS docs page.
If you're encountering problems please write to support@luxonis.com.If you can successfully ping the device but are unable to connect to it in any other way (even when searching by its IP address), perform a factory reset - the device may be soft-bricked. Follow the PoE Deployment Guide under Factory Reset section.