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Troubleshooting

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  • My device is bricked
  • Determine the time of production
  • Enter EDL mode
  • Newer Devices (produced after year 2025, 36th week)
  • Older Devices (produced before year 2025, 36th week)
  • Do a Full OS Flash

OAK4

RVC4 based new generation OAK cameras

OAK

RVC2 based OAK cameras

My device is bricked

If your device is not booting (even with proper power supply as described in Getting Started guide), chances are it is bricked.To unbrick a device, you need to:
  1. determine the time of production of your camera
  2. put it into EDL mode (Emergency Download Mode)
  3. follow the Full OS Flash guide on Updating OS docs page to re-flash the OS
1

Determine the time of production

Flip the camera upside down to determine the year and week of production.If the number is bigger then 2536 (produced after year 2025, week 36) follow the Newer Devices guide, otherwise follow Older Devices guide.If, for any reason, you can't read the information from the sticker, contact us at support@luxonis.com.
2

Enter EDL mode

Newer Devices (produced after year 2025, 36th week)

  1. Plug out all cables from the camera
  2. Hold down the factory reset button on the back of the device
  3. Plug in the USB-C (which on the other end is connected to your PC) while holding the button down
  4. Plug in the PoE M12 cable
  5. After a few seconds release the reset button.
  6. Continue to next step: Do a Full OS Flash
If the device is not in EDL mode, perform the steps above again, but this time flip the USB-C cable orientation (only one orientation works).

Older Devices (produced before year 2025, 36th week)

Please contact support@luxonis.com
3

Do a Full OS Flash

Follow the Full OS Flash guide on Updating OS docs page to re-flash the OS.
If you can successfully ping the device but are unable to connect to it in any other way (even when searching by its IP address), perform a factory reset - the device may be soft-bricked. Follow the PoE Deployment Guide under Factory Reset section.